{"id":70,"date":"2023-02-06T22:05:12","date_gmt":"2023-02-06T16:05:12","guid":{"rendered":"https:\/\/www.ngbv.mx\/?page_id=70"},"modified":"2025-11-11T00:12:12","modified_gmt":"2025-11-10T18:12:12","slug":"process-mining","status":"publish","type":"page","link":"https:\/\/www.ngbv.mx\/index.php\/process-mining\/","title":{"rendered":"Miner\u00eda de Procesos"},"content":{"rendered":"<p>[et_pb_section fb_built=\u00bb1&#8243; admin_label=\u00bbsHeader\u00bb _builder_version=\u00bb4.27.4&#8243; background_color=\u00bbrgba(0,69,122,0.77)\u00bb background_image=\u00bbhttps:\/\/www.ngbv.mx\/wp-content\/uploads\/2023\/02\/1PROCESSMINIING-768&#215;338-2.jpg\u00bb background_size=\u00bbstretch\u00bb background_blend=\u00bboverlay\u00bb min_height=\u00bb240px\u00bb height=\u00bb240px\u00bb max_height=\u00bb240px\u00bb custom_margin=\u00bb||||false|false\u00bb custom_padding=\u00bb||10vw||false|false\u00bb animation_direction=\u00bbtop\u00bb collapsed=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row admin_label=\u00bbfHeader\u00bb _builder_version=\u00bb4.27.4&#8243; _module_preset=\u00bbdefault\u00bb custom_margin=\u00bb||||false|false\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.27.4&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_text admin_label=\u00bbtxtHeader\u00bb _builder_version=\u00bb4.27.4&#8243; _module_preset=\u00bbdefault\u00bb text_font=\u00bbPoppins|900|||||||\u00bb text_text_color=\u00bb#ffffff\u00bb text_font_size=\u00bb30px\u00bb text_orientation=\u00bbcenter\u00bb custom_margin=\u00bb20px||||false|false\u00bb custom_padding=\u00bb||||false|false\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p>Miner\u00eda de Procesos<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1&#8243; admin_label=\u00bbsSubHeader\u00bb _builder_version=\u00bb4.27.4&#8243; _module_preset=\u00bbdefault\u00bb min_height=\u00bb60px\u00bb height=\u00bb60px\u00bb max_height=\u00bb60px\u00bb custom_margin=\u00bb||||false|false\u00bb collapsed=\u00bbon\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row make_equal=\u00bbon\u00bb admin_label=\u00bbfSubHeader\u00bb _builder_version=\u00bb4.27.4&#8243; width=\u00bb100%\u00bb custom_margin=\u00bb||||false|false\u00bb custom_padding=\u00bb||||false|false\u00bb collapsed=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.19.5&#8243; custom_padding=\u00bb60px|||\u00bb custom_padding_tablet=\u00bb||||false|false\u00bb custom_padding_phone=\u00bb0px|||\u00bb custom_padding_last_edited=\u00bbon|tablet\u00bb global_colors_info=\u00bb{}\u00bb padding_tablet=\u00bb0px|||\u00bb padding_last_edited=\u00bbon|tablet\u00bb custom_padding__hover=\u00bb|||\u00bb padding_phone=\u00bb0px|||\u00bb][et_pb_text admin_label=\u00bbtxtSubHeader\u00bb _builder_version=\u00bb4.27.4&#8243; _module_preset=\u00bbdefault\u00bb text_font=\u00bbPoppins|600|||||||\u00bb text_text_color=\u00bb#000000&#8243; text_font_size=\u00bb20px\u00bb custom_margin=\u00bb-60px||||false|false\u00bb custom_padding=\u00bb|||20px|false|false\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p>Obtenga una comprensi\u00f3n integral de sus procesos y d\u00e9 el primer paso hacia la optimizaci\u00f3n moderna con la miner\u00eda de procesos.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1&#8243; admin_label=\u00bbsIntro\u00bb _builder_version=\u00bb4.27.4&#8243; _module_preset=\u00bbdefault\u00bb custom_margin=\u00bb-20px||||false|false\u00bb animation_direction=\u00bbtop\u00bb collapsed=\u00bbon\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row column_structure=\u00bb1_2,1_2&#8243; admin_label=\u00bbfIntro\u00bb _builder_version=\u00bb4.27.4&#8243; _module_preset=\u00bbdefault\u00bb collapsed=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb1_2&#8243; _builder_version=\u00bb4.19.5&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_text admin_label=\u00bbtxtIntro1&#8243; _builder_version=\u00bb4.27.4&#8243; text_font=\u00bbOswald|700|||||||\u00bb text_text_color=\u00bb#000000&#8243; text_font_size=\u00bb34px\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif;\">Introducci\u00f3n a la miner\u00eda de procesos<\/span><\/p>\n<p>[\/et_pb_text][et_pb_text admin_label=\u00bbtxtIntro2&#8243; _builder_version=\u00bb4.27.4&#8243; _module_preset=\u00bbdefault\u00bb text_font=\u00bbGothic A1|600|||||||\u00bb text_font_size=\u00bb16px\u00bb text_orientation=\u00bbjustified\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p>La miner\u00eda de procesos es una t\u00e9cnica para descubrir, analizar y optimizar procesos de negocio. En la gesti\u00f3n tradicional de procesos, estos se analizan a trav\u00e9s de talleres y entrevistas que consumen mucho tiempo, lo que da como resultado una imagen subjetiva del proceso ideal.<\/p>\n<p>La miner\u00eda de procesos adopta un enfoque completamente diferente y mucho m\u00e1s objetivo. Utiliza los datos existentes de los sistemas de informaci\u00f3n corporativos y muestra autom\u00e1ticamente una visualizaci\u00f3n din\u00e1mica, real de los procesos, su rendimiento y su cumplimiento.<\/p>\n<p>A diferencia del descubrimiento de procesos tradicional, la miner\u00eda de procesos proporciona respuestas no solo a \u00ab\u00bfqu\u00e9 est\u00e1 sucediendo en mis procesos?\u00bb y \u00ab\u00bfcu\u00e1ndo est\u00e1 sucediendo?\u00bb \u2013 sino tambi\u00e9n \u201c\u00bfpor qu\u00e9 est\u00e1 pasando esto?\u201d.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00bb1_2&#8243; _builder_version=\u00bb4.19.5&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_image src=\u00bbhttps:\/\/www.ngbv.mx\/wp-content\/uploads\/2023\/02\/flujopm.png\u00bb align=\u00bbcenter\u00bb admin_label=\u00bbimgIntro\u00bb _builder_version=\u00bb4.27.4&#8243; _module_preset=\u00bbdefault\u00bb module_alignment=\u00bbcenter\u00bb custom_margin=\u00bb||||false|false\u00bb custom_padding=\u00bb||||false|false\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1&#8243; admin_label=\u00bbsComparativa\u00bb _builder_version=\u00bb4.27.4&#8243; _module_preset=\u00bbdefault\u00bb background_color=\u00bb#05135b\u00bb background_enable_image=\u00bboff\u00bb background_blend=\u00bboverlay\u00bb background_enable_pattern_style=\u00bbon\u00bb background_pattern_style=\u00bbhoneycomb\u00bb background_pattern_color=\u00bbrgba(255,255,255,0.63)\u00bb background_pattern_horizontal_offset=\u00bb-8%\u00bb background_pattern_vertical_offset=\u00bb15%\u00bb background_pattern_blend_mode=\u00bboverlay\u00bb width=\u00bb100%\u00bb max_width=\u00bb100%\u00bb module_alignment=\u00bbcenter\u00bb custom_margin=\u00bb0px|10px|0px|10px|false|false\u00bb custom_padding=\u00bb0px|10px|0px|10px|false|false\u00bb animation_direction=\u00bbtop\u00bb collapsed=\u00bbon\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row column_structure=\u00bb1_2,1_2&#8243; admin_label=\u00bbfComparativa\u00bb _builder_version=\u00bb4.27.4&#8243; _module_preset=\u00bbdefault\u00bb background_color=\u00bbRGBA(255,255,255,0)\u00bb background_enable_image=\u00bboff\u00bb width=\u00bb100%\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb1_2&#8243; _builder_version=\u00bb4.19.5&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_text admin_label=\u00bbtxtComparativa11&#8243; _builder_version=\u00bb4.27.4&#8243; _module_preset=\u00bbdefault\u00bb text_font=\u00bbOswald|700|||||||\u00bb text_text_color=\u00bb#FFFFFF\u00bb text_font_size=\u00bb26px\u00bb custom_margin=\u00bb|10px||10px|false|false\u00bb custom_padding=\u00bb|10px||10px|false|false\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p>Descubrimiento con enfoque tradicional<\/p>\n<p>[\/et_pb_text][et_pb_text admin_label=\u00bbtxtComparativa12&#8243; module_class=\u00bbcustom_bullets_wpcc2&#8243; _builder_version=\u00bb4.27.4&#8243; _module_preset=\u00bbdefault\u00bb text_font=\u00bbGothic A1|600|||||||\u00bb text_text_color=\u00bb#FFFFFF\u00bb text_font_size=\u00bb20px\u00bb custom_margin=\u00bb|10px||10px|false|false\u00bb custom_padding=\u00bb|10px||10px|false|false\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<ul>\n<li>Subjetivo<\/li>\n<li>P\u00e9rdida de tiempo<\/li>\n<li>Recursos pesados<\/li>\n<li>Mirando un punto espec\u00edfico en el tiempo<\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00bb1_2&#8243; _builder_version=\u00bb4.19.5&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_text admin_label=\u00bbtxtComparativa21&#8243; _builder_version=\u00bb4.27.4&#8243; _module_preset=\u00bbdefault\u00bb text_font=\u00bbOswald|700|||||||\u00bb text_text_color=\u00bb#FFFFFF\u00bb text_font_size=\u00bb26px\u00bb custom_margin=\u00bb|10px||10px|false|false\u00bb custom_padding=\u00bb|10px||10px|false|false\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p>Descubrimiento con Process Mining<\/p>\n<p>[\/et_pb_text][et_pb_text admin_label=\u00bbtxtComparativa22&#8243; module_class=\u00bbcustom_bullets_wpcc custom_bullets_wpcc&#8211;check\u00bb _builder_version=\u00bb4.27.4&#8243; _module_preset=\u00bbdefault\u00bb text_font=\u00bbGothic A1|600|||||||\u00bb text_text_color=\u00bb#FFFFFF\u00bb text_font_size=\u00bb20px\u00bb custom_margin=\u00bb|10px||10px|false|false\u00bb custom_padding=\u00bb|10px||10px|false|false\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<ul style=\"list-style-type: disc;\">\n<li>Objetivo<\/li>\n<li>Al Instante<\/li>\n<li>Alto retorno de la inversi\u00f3n<\/li>\n<li>Continuo y predictivo<\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1&#8243; admin_label=\u00bbsIntroSistemas\u00bb _builder_version=\u00bb4.27.4&#8243; _module_preset=\u00bbdefault\u00bb background_color=\u00bbrgba(0,0,0,0.6)\u00bb background_image=\u00bbhttps:\/\/www.ngbv.mx\/wp-content\/uploads\/2023\/02\/fondos21.jpg\u00bb background_blend=\u00bboverlay\u00bb width=\u00bb100%\u00bb max_width=\u00bb100%\u00bb module_alignment=\u00bbcenter\u00bb custom_margin=\u00bb40px||40px||true|false\u00bb animation_direction=\u00bbtop\u00bb collapsed=\u00bbon\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row admin_label=\u00bbfIntroSistemas\u00bb _builder_version=\u00bb4.27.4&#8243; _module_preset=\u00bbdefault\u00bb background_enable_color=\u00bboff\u00bb background_enable_image=\u00bboff\u00bb background_blend=\u00bboverlay\u00bb width=\u00bb100%\u00bb module_alignment=\u00bbcenter\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.19.5&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_text admin_label=\u00bbtxtIntroSistemas1&#8243; _builder_version=\u00bb4.27.4&#8243; _module_preset=\u00bbdefault\u00bb text_font=\u00bbOswald|700|||||||\u00bb text_text_color=\u00bb#FFFFFF\u00bb text_font_size=\u00bb36px\u00bb text_orientation=\u00bbcenter\u00bb background_layout=\u00bbdark\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p>La miner\u00eda de procesos analiza una amplia gama de sistemas<\/p>\n<p>[\/et_pb_text][et_pb_text admin_label=\u00bbtxtIntroSistemas2&#8243; _builder_version=\u00bb4.27.4&#8243; _module_preset=\u00bbdefault\u00bb text_font=\u00bbPoppins|700|||||||\u00bb text_text_color=\u00bb#FFFFFF\u00bb text_font_size=\u00bb16px\u00bb text_orientation=\u00bbjustified\u00bb background_layout=\u00bbdark\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p>Estos son ejemplos de casos de uso com\u00fan de miner\u00eda de procesos, pero la tecnolog\u00eda es altamente adaptable y se puede usar para analizar y mejorar cualquier proceso que est\u00e9 respaldado por un sistema que genere registros de eventos y genere datos, incluso si el proceso no est\u00e1 directamente relacionado, soportado por un sistema.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1&#8243; admin_label=\u00bbsSistemas\u00bb _builder_version=\u00bb4.27.4&#8243; background_color=\u00bb#FFFFFF\u00bb background_enable_image=\u00bboff\u00bb background_blend=\u00bboverlay\u00bb width=\u00bb100%\u00bb max_width=\u00bb100%\u00bb module_alignment=\u00bbleft\u00bb custom_margin=\u00bb||||false|false\u00bb custom_padding=\u00bb||||false|false\u00bb animation_direction=\u00bbtop\u00bb locked=\u00bboff\u00bb collapsed=\u00bbon\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row admin_label=\u00bbfSistemas\u00bb _builder_version=\u00bb4.27.4&#8243; _module_preset=\u00bbdefault\u00bb width=\u00bb100%\u00bb collapsed=\u00bbon\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.19.5&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_text admin_label=\u00bbtxtSistemas\u00bb _builder_version=\u00bb4.27.4&#8243; _module_preset=\u00bbdefault\u00bb text_font=\u00bbNoto Sans Adlam|600|||||||\u00bb text_text_color=\u00bb#000000&#8243; text_font_size=\u00bb20px\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p>La miner\u00eda de procesos se puede utilizar para analizar:<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00bb3_5,2_5&#8243; admin_label=\u00bbfAcordeon\u00bb _builder_version=\u00bb4.27.4&#8243; width=\u00bb100%\u00bb module_alignment=\u00bbcenter\u00bb collapsed=\u00bbon\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb3_5&#8243; _builder_version=\u00bb4.16&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_accordion open_toggle_text_color=\u00bb#FFFFFF\u00bb open_toggle_background_color=\u00bbRGBA(255,255,255,0)\u00bb closed_toggle_text_color=\u00bb#FFFFFF\u00bb closed_toggle_background_color=\u00bbRGBA(255,255,255,0)\u00bb toggle_icon=\u00bb&#xf1c0;||fa||900&#8243; icon_color=\u00bb#011038&#8243; use_icon_font_size=\u00bbon\u00bb icon_font_size=\u00bb30px\u00bb module_class=\u00bbsistemas-acordeon\u00bb _builder_version=\u00bb4.19.5&#8243; _module_preset=\u00bbdefault\u00bb toggle_text_color=\u00bb#FFFFFF\u00bb toggle_font=\u00bbPoppins|600|||||||\u00bb toggle_text_align=\u00bbleft\u00bb toggle_font_size=\u00bb16px\u00bb closed_toggle_font=\u00bbPoppins|600|||||||\u00bb closed_toggle_text_align=\u00bbleft\u00bb body_font=\u00bbPoppins|600|||||||\u00bb body_text_align=\u00bbjustify\u00bb body_text_color=\u00bb#FFFFFF\u00bb body_font_size=\u00bb12px\u00bb text_orientation=\u00bbleft\u00bb border_width_all=\u00bb0px\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_accordion_item title=\u00bbSistemas de gesti\u00f3n de procesos comerciales (BPMS)\u00bb open=\u00bbon\u00bb open_toggle_text_color=\u00bb#000000&#8243; open_toggle_background_color=\u00bbRGBA(255,255,255,0)\u00bb closed_toggle_text_color=\u00bb#000000&#8243; closed_toggle_background_color=\u00bbRGBA(255,255,255,0)\u00bb _builder_version=\u00bb4.19.5&#8243; _module_preset=\u00bbdefault\u00bb body_text_align=\u00bbjustify\u00bb body_text_color=\u00bb#000000&#8243; text_orientation=\u00bbleft\u00bb global_colors_info=\u00bb{}\u00bb toggle_text_color=\u00bb#000000&#8243; toggle_text_align=\u00bbleft\u00bb closed_toggle_text_align=\u00bbleft\u00bb]<\/p>\n<p style=\"text-align: left;\"><span style=\"color: #000000;\"><strong><span style=\"font-family: 'trebuchet ms', geneva, sans-serif; font-size: 12pt;\">La miner\u00eda de procesos analiza los procesos que son administrados por un BPMS, como la aprobaci\u00f3n de \u00f3rdenes de compra o el manejo de solicitudes de servicio al cliente.<\/span><\/strong><\/span><\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=\u00bbSistemas de planificaci\u00f3n de recursos empresariales (ERP)\u00bb open_toggle_text_color=\u00bb#000000&#8243; open_toggle_background_color=\u00bbRGBA(255,255,255,0)\u00bb closed_toggle_text_color=\u00bb#000000&#8243; closed_toggle_background_color=\u00bbRGBA(255,255,255,0)\u00bb _builder_version=\u00bb4.19.5&#8243; _module_preset=\u00bbdefault\u00bb body_text_align=\u00bbjustify\u00bb body_text_color=\u00bb#000000&#8243; body_font_size=\u00bb12px\u00bb text_orientation=\u00bbleft\u00bb global_colors_info=\u00bb{}\u00bb toggle_text_color=\u00bb#000000&#8243; toggle_text_align=\u00bbleft\u00bb closed_toggle_text_align=\u00bbleft\u00bb]<\/p>\n<p style=\"text-align: left;\"><strong><span style=\"font-family: 'trebuchet ms', geneva, sans-serif; font-size: 12pt;\">La miner\u00eda de procesos analiza los procesos comerciales que son compatibles con un sistema ERP, como el pedido al cobro o la compra al pago.<\/span><\/strong><\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=\u00bbSistemas de gesti\u00f3n de la cadena de suministro (SCM)\u00bb open_toggle_text_color=\u00bb#000000&#8243; open_toggle_background_color=\u00bbRGBA(255,255,255,0)\u00bb closed_toggle_text_color=\u00bb#000000&#8243; closed_toggle_background_color=\u00bbRGBA(255,255,255,0)\u00bb _builder_version=\u00bb4.19.5&#8243; _module_preset=\u00bbdefault\u00bb body_text_align=\u00bbjustify\u00bb body_text_color=\u00bb#000000&#8243; body_font_size=\u00bb12px\u00bb text_orientation=\u00bbleft\u00bb global_colors_info=\u00bb{}\u00bb toggle_text_color=\u00bb#000000&#8243; toggle_text_align=\u00bbleft\u00bb closed_toggle_text_align=\u00bbleft\u00bb]<\/p>\n<p style=\"text-align: left;\"><strong><span style=\"font-family: 'trebuchet ms', geneva, sans-serif; font-size: 12pt;\">La miner\u00eda de procesos analiza los procesos que intervienen en la gesti\u00f3n de una cadena de suministro, como la planificaci\u00f3n de la producci\u00f3n o la log\u00edstica.<\/span><\/strong><\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=\u00bbSistemas de gesti\u00f3n de las relaciones con los clientes (CRM)\u00bb open_toggle_text_color=\u00bb#000000&#8243; open_toggle_background_color=\u00bbRGBA(255,255,255,0)\u00bb closed_toggle_text_color=\u00bb#000000&#8243; closed_toggle_background_color=\u00bbRGBA(255,255,255,0)\u00bb _builder_version=\u00bb4.19.5&#8243; _module_preset=\u00bbdefault\u00bb body_text_align=\u00bbjustify\u00bb body_text_color=\u00bb#000000&#8243; body_font_size=\u00bb12px\u00bb text_orientation=\u00bbleft\u00bb global_colors_info=\u00bb{}\u00bb toggle_text_color=\u00bb#000000&#8243; toggle_text_align=\u00bbleft\u00bb closed_toggle_text_align=\u00bbleft\u00bb]<\/p>\n<p style=\"text-align: left;\"><strong>La miner\u00eda de procesos analiza los procesos que intervienen en la gesti\u00f3n de las relaciones con los clientes, como la generaci\u00f3n de clientes potenciales o la tramitaci\u00f3n de reclamaciones.<\/strong><\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=\u00bbSistemas de gesti\u00f3n de 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como la admisi\u00f3n de pacientes o las pruebas de diagn\u00f3stico.<\/span><\/strong><\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=\u00bbSistemas de gesti\u00f3n de servicios p\u00fablicos (PSMS)\u00bb open_toggle_text_color=\u00bb#000000&#8243; open_toggle_background_color=\u00bbRGBA(255,255,255,0)\u00bb closed_toggle_text_color=\u00bb#000000&#8243; closed_toggle_background_color=\u00bbRGBA(255,255,255,0)\u00bb _builder_version=\u00bb4.19.5&#8243; _module_preset=\u00bbdefault\u00bb body_text_align=\u00bbjustify\u00bb body_text_color=\u00bb#000000&#8243; body_font_size=\u00bb12px\u00bb text_orientation=\u00bbleft\u00bb global_colors_info=\u00bb{}\u00bb toggle_text_color=\u00bb#000000&#8243; toggle_text_align=\u00bbleft\u00bb closed_toggle_text_align=\u00bbleft\u00bb]<\/p>\n<p style=\"text-align: left;\"><strong><span style=\"font-family: 'trebuchet ms', geneva, sans-serif; font-size: 12pt;\">la miner\u00eda de procesos analiza los procesos que intervienen en la 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